Refund policy

Refund & Return Policy – København Kombucha

We want you to be fully satisfied with your purchase. This policy explains your rights and how returns and refunds work when you shop with København Kombucha. These rules apply to consumers only.

1. Right of Withdrawal (EU Consumers)

If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you receive your goods.

To exercise your right of withdrawal, you must inform us of your decision by contacting us at:
info@kobenhavnkombucha.com

2. Our Extended Return Policy

In addition to your statutory rights, we offer an extended 30-day return policy from the date you receive your order.

To be eligible for a return:

  • The item must be in its original condition
  • The product must be unopened and sealed
  • The item must be returned in its original packaging
  • Proof of purchase must be provided

3. Non-Returnable Items

Due to hygiene and food safety reasons, opened beverages cannot be returned.

Gift cards are non-returnable.

This does not affect your statutory rights where applicable.

4. How to Return an Item

To initiate a return, please contact us at:
info@kobenhavnkombucha.com

Returns should be sent to our logistics partner:

ORGA Products GmbH
Carl-Benz-Straße 3
55286 Wörrstadt
Germany
Phone: +49 6732 94050

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

5. Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect:

We will resolve the issue as quickly as possible.

6. Refunds

Once we receive your returned item (or proof that it has been sent), we will process your refund.

  • Refunds are issued to your original payment method
  • Refunds are processed within 14 days of receiving the returned goods or proof of return
  • Your bank or payment provider may take additional time to process the refund

Original delivery costs will be refunded in accordance with applicable law.

7. Exchanges

We do not offer direct exchanges.

If you would like a different product, please:

  1. Return the original item
  2. Place a new order

8. Contact

If you have any questions about returns or refunds, please contact us at:
info@kobenhavnkombucha.com

This policy does not limit your statutory rights under applicable consumer protection laws.